Forum Discussion
NikolinoDE
Gold Contributor
Please add more information on this. Outlook version, operating system, OneDrive version, which PDF software is used by default, etc.
ds_user
Jun 19, 2023Brass Contributor
Thanks for your quick reply! Here is the additional information:
Microsoft Outlook Version 1.2023.607.100 (Production)
Windows 11 Home
OneDrive version is not relevant. I do not want to upload the PDFs to OneDrive.
Default PDF viewer: PDF-XChange Editor version 9.0
Microsoft Outlook Version 1.2023.607.100 (Production)
Windows 11 Home
OneDrive version is not relevant. I do not want to upload the PDFs to OneDrive.
Default PDF viewer: PDF-XChange Editor version 9.0
- NikolinoDEJun 19, 2023Gold Contributor
I have guided the topic through two different AI's because I am not familiar with the PDF-XChange Editor Version 9.0 and its possibilities or effects under Windows 11. Here are a few suggestions from the AI's software.
- Adjust default program settings: Confirm that your default PDF viewer settings are correctly set in Windows 11. To check and modify default program settings
- Go to the "Settings" app in Windows 11.
- Click on "Apps" and then select "Default apps" from the left menu.
- Scroll down and locate the section "Choose default apps by file type."
- Find the .pdf file extension and change the selected pdf viewer in the Edge Browser and see if then works. If works your PDF viewer haves a problem.
- Clear Outlook temporary files: Clearing temporary files associated with Outlook might help resolve any cached data causing the issue.
- Close Outlook.
- Press the Windows key + R to open the Run dialog box.
- Type %localappdata%\Microsoft\Outlook and press Enter.
- Delete all the files and folders within the Outlook folder.
- Restart Outlook and check if the issue persists.
- Repair or reinstall Outlook: If the problem continues, consider repairing or reinstalling Outlook.
- Go to "Apps & features" in the Windows Settings app.
- Locate Microsoft Outlook in the list of installed apps.
- Click on "Advanced options."
- In the new window, click on "Repair" and follow the on-screen instructions.
Here I am also at my wits end. Hope this information helps you.
- ds_userJun 19, 2023Brass Contributor
NikolinoDE I used the "Feedback" feature to complain about this issue. The answer was that the feature is not available, but might be in future releases.
I guess we can stop looking for a solution now. Thanks for your help anyway.