Forum Discussion
CEverly
May 24, 2023Copper Contributor
Opening PDF attachments in Outlook to default PDF viewer
My Outlook was updated to the newest version a few days ago and I'm having issues with opening PDF attachments in my default PDF viewer. Before, you could click the attachment in the email and get a...
NikolinoDE
Jun 19, 2023Gold Contributor
Please add more information on this. Outlook version, operating system, OneDrive version, which PDF software is used by default, etc.
ds_user
Jun 19, 2023Brass Contributor
Thanks for your quick reply! Here is the additional information:
Microsoft Outlook Version 1.2023.607.100 (Production)
Windows 11 Home
OneDrive version is not relevant. I do not want to upload the PDFs to OneDrive.
Default PDF viewer: PDF-XChange Editor version 9.0
Microsoft Outlook Version 1.2023.607.100 (Production)
Windows 11 Home
OneDrive version is not relevant. I do not want to upload the PDFs to OneDrive.
Default PDF viewer: PDF-XChange Editor version 9.0
- NikolinoDEJun 19, 2023Gold Contributor
I have guided the topic through two different AI's because I am not familiar with the PDF-XChange Editor Version 9.0 and its possibilities or effects under Windows 11. Here are a few suggestions from the AI's software.
- Adjust default program settings: Confirm that your default PDF viewer settings are correctly set in Windows 11. To check and modify default program settings
- Go to the "Settings" app in Windows 11.
- Click on "Apps" and then select "Default apps" from the left menu.
- Scroll down and locate the section "Choose default apps by file type."
- Find the .pdf file extension and change the selected pdf viewer in the Edge Browser and see if then works. If works your PDF viewer haves a problem.
- Clear Outlook temporary files: Clearing temporary files associated with Outlook might help resolve any cached data causing the issue.
- Close Outlook.
- Press the Windows key + R to open the Run dialog box.
- Type %localappdata%\Microsoft\Outlook and press Enter.
- Delete all the files and folders within the Outlook folder.
- Restart Outlook and check if the issue persists.
- Repair or reinstall Outlook: If the problem continues, consider repairing or reinstalling Outlook.
- Go to "Apps & features" in the Windows Settings app.
- Locate Microsoft Outlook in the list of installed apps.
- Click on "Advanced options."
- In the new window, click on "Repair" and follow the on-screen instructions.
Here I am also at my wits end. Hope this information helps you.
- ds_userJun 19, 2023Brass Contributor
NikolinoDE I used the "Feedback" feature to complain about this issue. The answer was that the feature is not available, but might be in future releases.
I guess we can stop looking for a solution now. Thanks for your help anyway.