Forum Discussion
FelipeMarcondes
Jul 15, 2025Copper Contributor
Old Outlook image on external Microsoft sites
An old Outlook profile photo persists when I create accounts on sites outside of Microsoft. I've updated my profile photo several times, but when I create an account, only providing my email address, sites that use a Microsoft photo associate an old photo of me that I'm embarrassed to see. One example was when I created my profile on ChatGPT, where the photo used there is this old photo. I've tried contacting Microsoft support several times, but they haven't answered my question. They always instruct me to update my profile photo, but I've had this problem for eight years, and it's never been resolved.
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- LobsCrabShrimpsIron Contributor
First, ask the webmaster to update the image, then re-upload an updated image in Outlook and clear the browser or CDN cache.