Forum Discussion

TPerk100's avatar
TPerk100
Copper Contributor
Jul 11, 2022

OL 2021 Creates Unnecessary File, Win 11

I routinely open inbox order confirmation messages and change the subject line / header so I can move the message to my “Orders Outstanding” folder (see pics). Then I can view this folder and easily find the message pertaining to an order.

I get the message in the pic, have to create duplicate email, and then delete it. How can I stop this from happening?

Thanks

ORIGINAL MESSAGE AS RECEIVED

BEFORE SAVING CHANGES

TRYING TO SAVE

ORIGINAL AND CHANGED

ORDERS OUTSTANDING fOLDER

  • RobertSparnaaij's avatar
    RobertSparnaaij
    MVP
    Jul 12, 2022
    That is most likely caused by the gSyncit add-in keeping a lock on the item. Try it again with the add-in turned off (and restarting Outlook after that).
    • TPerk100's avatar
      TPerk100
      Copper Contributor
      Jul 12, 2022
      Robert, thanks much for your reply. I disabled gSyncit in Manage Com Add-ins, restarted and still have same issue. Any other suggestions?
      • RobertSparnaaij's avatar
        RobertSparnaaij
        MVP
        Jul 12, 2022
        Do you have any other add-ins installed?
        Can you repro the issue in Outlook Safe Mode?
        Are you using an Exchange account type or POP3, IMAP or a custom account type?

Resources