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Harald Bacik's avatar
Harald Bacik
Copper Contributor
Jul 10, 2023

Office programs start old Outlook, instead of New outlook

Hey community!

I have a wierd problem, which I am absolutly not able to solve.

I have installed the update to the "New Outlook" (Version: 1.203.616.100 (Production))

When I look into my installed Apps, I only find the "New Outlook" within the list.

Doesn't matter which other Office software I open, when I try to send a shared file (File -> Share -> add file to share -- translated from the german version)

then it opens the old version of my outlook: Microsoft Outlook for Windows 365 MSO (Version 2306 Build 16.0.16529.20100) 64 Bit

And it does not send the mail I write. - First I have to reopen the same share, then it sends the mail.

Also all my appointments get showing up. So it seems, that the old outlook is still on my machine, but it is not under the installed programs.

Is there a way to resolve this main issue!? 

When I don't look closely every time, I am not sure, which mail was sent and which was not.

 

THX a lot in advance

6 Replies

  • JStockton's avatar
    JStockton
    Copper Contributor
    Jul 11, 2023
    I would suggest trying to uninstall office completely both new and old and then reinstall the new one. You could try uninstalling using the Microsoft Support and Recovery assistant found here - https://support.microsoft.com/en-us/office/about-the-microsoft-support-and-recovery-assistant-e90bb691-c2a7-4697-a94f-88836856c72f
    • Max1029's avatar
      Max1029
      Copper Contributor
      Jul 11, 2023
      Thank you, J. Stckton. I think 2 posts got comingled here. I don't have Office, just 3 Oulook.com. accounts. If I uninstall Outlook and reinstall it, will the messages that didn't disappear from the 2 unaffected accounts still be there?








      If I uninstall it, will all the messages still be in my 3 old accounts?
  • Max1029's avatar
    Max1029
    Copper Contributor
    Jul 10, 2023
    pushed preview got new weeb format. all messages disappeared. got 3 from MS but nothing liketh 25 i ussually get. I am 76 and have atremor forgive typing. i seached all over the web. please help
    • Max1029's avatar
      Max1029
      Copper Contributor
      Jul 11, 2023

      Max1029 

       Pressed new outlook button. got new inbox format. all messages disappeared from every folder including inbox.  i searched the web but found no answer. I'm 76 yr old and have a tremor. forgive typing errors. somebody please help. I'm desperate.  where is save button?

       

    • JordiJ's avatar
      JordiJ
      Copper Contributor
      Jan 17, 2025

      A bit late, but I have just had the same problem with no mail going out form Word or Excel, instead sitting in the old outlook outbox.

       Fixed by making sure .eml files are handled by new outlook.

      Settings/Apps/defaultapps/outlook