Forum Discussion
MikeGunther1
Jun 04, 2025Brass Contributor
"NEW" plagued Outlook won't open .msg files
Microsoft Outlook Version: 1.2025.522.100 (Production) Client Version: 20250523006.12 WebView2 Version: 136.0.3240.92 (Stable) Worked last week. It's updated twice since then, but I didn't watc...
Gankskl
Jun 05, 2025Iron Contributor
Right click on the .msg file → Open as → select Outlook and check Always use this application, then Win + R → type outlook.exe /resetnavpane
If that doesn't work, check Office Update Files > Accounts > Update Options, or you can open attachments through the web version of Outlook.
- MikeGunther1Jun 10, 2025Brass Contributor
Thank you for the reply! Unfortunately, this isn't an attachment, it's a .msg file (when you save as or export a message, it's either .msg or .eml) file. However, you gave me an idea. I changed the extension from .msg to .eml and was able to open the email in New Outlook. The formatting was off, it showed the HTML, but if I scrolled far enough, I got to the actual content of the message. Thanks!