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Michael_Fulton's avatar
Michael_Fulton
Copper Contributor
Nov 07, 2023

New Outlook stuck in Sign in/Error loop

Easier to show the sequence of actions, starting with opening the App, I receive this error message immediately.

 

All of this information is correct. I suspect the reason I get the error is related to my mail service going offline for a few hours this weekend. My other mail clients (such as iPhone mail) resumed working after it came back online, but New Outlook is stuck in this loop. There's absolutely no way for me to remove the account and readd it back, that I can see.

 

I already removed all my email accounts from Windows by going to Accounts > Email & accounts. When I go to Outlook, it still has the old email account sign in loop issue. Then, adding the email address account back to Account > Email & accounts works but New Outlook still is bugged as described.

 

So I am happy to offer this as a bug report and also open to suggestions for how to get Outlook back on track. Can I clear a cache file somewhere to delete the account so I can re-add it?

 

 

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