New OUtlook Slow Sync gmail

Hello Lisa

Further information and a couple of questions.

Opening and closing New Outlook does not produce any update to the folders. Switching folders and switching between existing accounts also does not force an update. As already notified the folders including "In", "Sent" and "Trash" boxes have quite small contents- perhaps 30 messages each and only two or three of them with pictures or attached files. A continual issue is when logging in to a secure site which sends an authorisation code by e- mail. The code may appear within a minute, or sometimes after 10 minutes or more, then  becoming useless (timed out) because it is stuck at gmail and has not been picked up by New Outlook.

I don't need fancy facilities of posh user interfaces- just the ability to send and receive messages. That I do not have in spite of the might of Microsoft.

It would seem to me to be that the underlying issue should be diagnosable swiftly by Microsoft. Given that communications from the affected PC to the web are fine it should be trivial to devise a patch which triggers file updates when the app is opened; when a folder is opened and when "Send" is initiated.

I will press on trying to further isolate the issue (antivirus off etc) but the nature of the problem means you frequently don't know when your "In" box has been cut off.

Am I alone in experiencing this problem with New Outlook?

Does the same issue affect Outlook?

Is Msoft investigating?

When is an update/patch expected?