"New" Outlook is not great

I was forced to migrate to the New Outlook when my Gmail on Outlook Classic no longer worked due to some IMAP bug which is recognized by Microsoft. I am open minded an a tech person, having designed more than 1600 applications. The conclusion: The new Outlook is not great. In fact, it feels like a giant step backward in time. 

• Most of my old contacts are not recognized when I create a new email, the People address book takes a long time to load, and shows my contacts repeated up to 6 times. There is no multiple delete button nor a merge contacts feature which is now commonplace
• I am used to an ultra compact view in Outlook Classic, having to deal with 100 emails a day. I have no such feature
• It is not possible to reorder some of the folders
• Folders that I delete reappear, even those that I deleted more than a year ago
• The spacing in the signatories is much looser. I cannot get my disclaimer to be at single line spacing
• When I try to click on any attachment, it says I have to upgrade to Microsoft Premium despite this being my work account and it is a fully paid license. Yet when I right click and open, it works immediately for excel, word, pdf  or any other attachment type
• Overall, the feel is far more primitive as if some high school kid designed it thinking they know better than the experienced team that built Outlook Classic
• At every level - Mail, Address Book, Calendar, the new Outlook is far less intuitive and far more basic. This is clearly a downgrade
• I am used to calling my emails whenever I want to, once I am up to date on all my current emails. Outlook New calls my emails as soon as I enter and there is no means for me to turn this off
• In Outlook Classic I used to draft and press Send and then only send the emails when I am ready. New Outlook only allows a delay but doesn't allow me to store in the Outbox until I click send and receive
• The designers if new Outlook clearly think that they know how users use Outlook, but they are more like cavemen and women who have no idea about how people use Outlook.

I am seriously for the first time since Windows was launched to bail and move to Google or Apple. If Microsoft - after their recently failings with writing of Skype at such short notice when this was mine and various partner's primary communication tool at work - doesn't improve Outlook with weekly updates to make this as powerful as Outlook Classic, it would be time for me to move on.

Microsoft Azure itself is way too expensive and already multiple clients have dropped this because there is no way to easily budget the monthly fees. AWS is far more understanding in this respect. Is Microsoft now out of touch? When can real users like me be contacted to give real life advice to fix things? 

The irony is, as a software person, is that it is easy to do so. But is there a willingness to listen to the Microsoft Community. It is sad that Microsft doesn't even have a channel for direct feedback and support.