Forum Discussion
New Outlook - Display settings for multiple rows are reset
Hi,
Trying out the new outlook and have the Layout setting "Message Height" set to "Always use multiple rows". When restarting Outlook this setting is reset to the "Switch between one and multiple rows based on screen". Anyone else with this issue and maybe managed to solve it?
5 Replies
I ran into the same problem several years ago.
You must turn on the Reading Pane to make the setting changes.
Here is the video Time stamp: https://youtu.be/5jSYp5Vy_dg?si=xjageBEb3FwxEvSo&t=391
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#traccreations4e-r25 8/12/2025Awful lack of carry forward of a great feature. This helps provide context of each email and I can't believe New Outlook does not include. Mine is grayed out and does not allow me to modify Message Height....As a result I can only see 2-5 words of the message after the subject...unacceptable. And don't get me started on the OneNote integration. :-(
- In my case, "Switch between one and multiple rows based on screen size" is selected, but I don't have the option to change to "Always use multiple rows".
So not exactly the same issue as yours, but something seems weird with the Message height setting...John Hornbuckle Same problem. I can't use the New Outlookunless this fixed.
