new mail notification not working

NikolinoDE 

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NikolinoDE wrote:

Pete_OJ 

There are several reasons why new mail notifications may not be working in Outlook.

Here are a few troubleshooting steps you can try:

1. Check the notification settings in Outlook:
• Click on "File" in the top left corner of Outlook.
• Click on "Options" > "Mail" > "Message arrival".
• Make sure that "Display a Desktop Alert" and "Play a Sound" options are checked.
• Click "OK" to save changes.
2. Check the notification settings in Windows:
• Click on the Windows Start button and click on "Settings".
• Click on "System" > "Notifications & actions".
• Scroll down to "Get notifications from these senders" and make sure that "Outlook" is turned on.
3. Check the Focus Assist settings in Windows:
• Click on the Windows Start button and click on "Settings".
• Click on "System" > "Focus Assist".
• Make sure that "Priority Only" or "Off" is selected.
4. Try resetting the Outlook views:
• Close Outlook.
• Press the Windows key + R to open the Run dialog box.
• Type "outlook.exe /cleanviews" (without quotes) and press Enter.
• Wait for Outlook to open and rebuild the views.
5. Try creating a new Outlook profile:
• Close Outlook.
• Press the Windows key + R to open the Run dialog box.
• Type "Control Panel" and press Enter.
• Click on "Mail" > "Show Profiles".
• Click on "Add" to create a new profile.
• Follow the prompts to set up the new profile.
• Open Outlook using the new profile and check if new mail notifications are working.

 

Hope one of the suggested solutions will help you!

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Thanks, For help.

NikolinoDE 

We had this problem for a number of users on our AVD/Remote-Workspace environments.

A refresh of the Outlook profile resolves the problem - but only temporarily - the issue returns randomly for users after a few days of use and re-confirmed none of the other notification/settings have been changed.