Forum Discussion
Pete_OJ
May 08, 2023Copper Contributor
new mail notification not working
hello
i have few users with issue since we upgrade to 2021 LTSC
when they get new email no notifications
i try a quick repair, check options (setting are enable )
cannot get the new mail notifications to work
Thanks
There are several reasons why new mail notifications may not be working in Outlook.
Here are a few troubleshooting steps you can try:
- Check the notification settings in Outlook:
- Click on "File" in the top left corner of Outlook.
- Click on "Options" > "Mail" > "Message arrival".
- Make sure that "Display a Desktop Alert" and "Play a Sound" options are checked.
- Click "OK" to save changes.
- Check the notification settings in Windows:
- Click on the Windows Start button and click on "Settings".
- Click on "System" > "Notifications & actions".
- Scroll down to "Get notifications from these senders" and make sure that "Outlook" is turned on.
- Check the Focus Assist settings in Windows:
- Click on the Windows Start button and click on "Settings".
- Click on "System" > "Focus Assist".
- Make sure that "Priority Only" or "Off" is selected.
- Try resetting the Outlook views:
- Close Outlook.
- Press the Windows key + R to open the Run dialog box.
- Type "outlook.exe /cleanviews" (without quotes) and press Enter.
- Wait for Outlook to open and rebuild the views.
- Try creating a new Outlook profile:
- Close Outlook.
- Press the Windows key + R to open the Run dialog box.
- Type "Control Panel" and press Enter.
- Click on "Mail" > "Show Profiles".
- Click on "Add" to create a new profile.
- Follow the prompts to set up the new profile.
- Open Outlook using the new profile and check if new mail notifications are working.
Hope one of the suggested solutions will help you!
7 Replies
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- NikolinoDEGold Contributor
There are several reasons why new mail notifications may not be working in Outlook.
Here are a few troubleshooting steps you can try:
- Check the notification settings in Outlook:
- Click on "File" in the top left corner of Outlook.
- Click on "Options" > "Mail" > "Message arrival".
- Make sure that "Display a Desktop Alert" and "Play a Sound" options are checked.
- Click "OK" to save changes.
- Check the notification settings in Windows:
- Click on the Windows Start button and click on "Settings".
- Click on "System" > "Notifications & actions".
- Scroll down to "Get notifications from these senders" and make sure that "Outlook" is turned on.
- Check the Focus Assist settings in Windows:
- Click on the Windows Start button and click on "Settings".
- Click on "System" > "Focus Assist".
- Make sure that "Priority Only" or "Off" is selected.
- Try resetting the Outlook views:
- Close Outlook.
- Press the Windows key + R to open the Run dialog box.
- Type "outlook.exe /cleanviews" (without quotes) and press Enter.
- Wait for Outlook to open and rebuild the views.
- Try creating a new Outlook profile:
- Close Outlook.
- Press the Windows key + R to open the Run dialog box.
- Type "Control Panel" and press Enter.
- Click on "Mail" > "Show Profiles".
- Click on "Add" to create a new profile.
- Follow the prompts to set up the new profile.
- Open Outlook using the new profile and check if new mail notifications are working.
Hope one of the suggested solutions will help you!
- OliverHarrisCopper Contributor
NikolinoDE wrote:There are several reasons why new mail notifications may not be working in Outlook.
Here are a few troubleshooting steps you can try:
- Check the notification settings in Outlook:
- Click on "File" in the top left corner of Outlook.
- Click on "Options" > "Mail" > "Message arrival".
- Make sure that "Display a Desktop Alert" and "Play a Sound" options are checked.
- Click "OK" to save changes.
- Check the notification settings in Windows:
- Click on the Windows Start button and click on "Settings".
- Click on "System" > "Notifications & actions".
- Scroll down to "Get notifications from these senders" and make sure that "Outlook" is turned on.
- Check the Focus Assist settings in Windows:
- Click on the Windows Start button and click on "Settings".
- Click on "System" > "Focus Assist".
- Make sure that "Priority Only" or "Off" is selected.
- Try resetting the Outlook views:
- Close Outlook.
- Press the Windows key + R to open the Run dialog box.
- Type "outlook.exe /cleanviews" (without quotes) and press Enter.
- Wait for Outlook to open and rebuild the views.
- Try creating a new Outlook profile:
- Close Outlook.
- Press the Windows key + R to open the Run dialog box.
- Type "Control Panel" and press Enter.
- Click on "Mail" > "Show Profiles".
- Click on "Add" to create a new profile.
- Follow the prompts to set up the new profile.
- Open Outlook using the new profile and check if new mail notifications are working.
Hope one of the suggested solutions will help you!
Thanks, For help.
- WarrenMorganCopper Contributor
We had this problem for a number of users on our AVD/Remote-Workspace environments.
A refresh of the Outlook profile resolves the problem - but only temporarily - the issue returns randomly for users after a few days of use and re-confirmed none of the other notification/settings have been changed.
- CatMamaSRLCopper Contributorre: option #4
It didn't re-open the New Outlook, just the old one. Could the trouble be with the new app itself?