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Pete_OJ's avatar
Pete_OJ
Copper Contributor
May 08, 2023
Solved

new mail notification not working

hello 

i have few users with issue since we upgrade to 2021 LTSC 

when they get new email no notifications

i try a quick repair, check options (setting are enable ) 

cannot get the new mail notifications to work 

Thanks 

 

  • Pete_OJ 

    There are several reasons why new mail notifications may not be working in Outlook.

    Here are a few troubleshooting steps you can try:

    1. Check the notification settings in Outlook:
      • Click on "File" in the top left corner of Outlook.
      • Click on "Options" > "Mail" > "Message arrival".
      • Make sure that "Display a Desktop Alert" and "Play a Sound" options are checked.
      • Click "OK" to save changes.
    2. Check the notification settings in Windows:
      • Click on the Windows Start button and click on "Settings".
      • Click on "System" > "Notifications & actions".
      • Scroll down to "Get notifications from these senders" and make sure that "Outlook" is turned on.
    3. Check the Focus Assist settings in Windows:
      • Click on the Windows Start button and click on "Settings".
      • Click on "System" > "Focus Assist".
      • Make sure that "Priority Only" or "Off" is selected.
    4. Try resetting the Outlook views:
      • Close Outlook.
      • Press the Windows key + R to open the Run dialog box.
      • Type "outlook.exe /cleanviews" (without quotes) and press Enter.
      • Wait for Outlook to open and rebuild the views.
    5. Try creating a new Outlook profile:
      • Close Outlook.
      • Press the Windows key + R to open the Run dialog box.
      • Type "Control Panel" and press Enter.
      • Click on "Mail" > "Show Profiles".
      • Click on "Add" to create a new profile.
      • Follow the prompts to set up the new profile.
      • Open Outlook using the new profile and check if new mail notifications are working.

     

    Hope one of the suggested solutions will help you!

7 Replies

  • NikolinoDE's avatar
    NikolinoDE
    Gold Contributor

    Pete_OJ 

    There are several reasons why new mail notifications may not be working in Outlook.

    Here are a few troubleshooting steps you can try:

    1. Check the notification settings in Outlook:
      • Click on "File" in the top left corner of Outlook.
      • Click on "Options" > "Mail" > "Message arrival".
      • Make sure that "Display a Desktop Alert" and "Play a Sound" options are checked.
      • Click "OK" to save changes.
    2. Check the notification settings in Windows:
      • Click on the Windows Start button and click on "Settings".
      • Click on "System" > "Notifications & actions".
      • Scroll down to "Get notifications from these senders" and make sure that "Outlook" is turned on.
    3. Check the Focus Assist settings in Windows:
      • Click on the Windows Start button and click on "Settings".
      • Click on "System" > "Focus Assist".
      • Make sure that "Priority Only" or "Off" is selected.
    4. Try resetting the Outlook views:
      • Close Outlook.
      • Press the Windows key + R to open the Run dialog box.
      • Type "outlook.exe /cleanviews" (without quotes) and press Enter.
      • Wait for Outlook to open and rebuild the views.
    5. Try creating a new Outlook profile:
      • Close Outlook.
      • Press the Windows key + R to open the Run dialog box.
      • Type "Control Panel" and press Enter.
      • Click on "Mail" > "Show Profiles".
      • Click on "Add" to create a new profile.
      • Follow the prompts to set up the new profile.
      • Open Outlook using the new profile and check if new mail notifications are working.

     

    Hope one of the suggested solutions will help you!

    • OliverHarris's avatar
      OliverHarris
      Copper Contributor

      NikolinoDE 


      NikolinoDE wrote:

      Pete_OJ 

      There are several reasons why new mail notifications may not be working in Outlook.

      Here are a few troubleshooting steps you can try:

      1. Check the notification settings in Outlook:
        • Click on "File" in the top left corner of Outlook.
        • Click on "Options" > "Mail" > "Message arrival".
        • Make sure that "Display a Desktop Alert" and "Play a Sound" options are checked.
        • Click "OK" to save changes.
      2. Check the notification settings in Windows:
        • Click on the Windows Start button and click on "Settings".
        • Click on "System" > "Notifications & actions".
        • Scroll down to "Get notifications from these senders" and make sure that "Outlook" is turned on.
      3. Check the Focus Assist settings in Windows:
        • Click on the Windows Start button and click on "Settings".
        • Click on "System" > "Focus Assist".
        • Make sure that "Priority Only" or "Off" is selected.
      4. Try resetting the Outlook views:
        • Close Outlook.
        • Press the Windows key + R to open the Run dialog box.
        • Type "outlook.exe /cleanviews" (without quotes) and press Enter.
        • Wait for Outlook to open and rebuild the views.
      5. Try creating a new Outlook profile:
        • Close Outlook.
        • Press the Windows key + R to open the Run dialog box.
        • Type "Control Panel" and press Enter.
        • Click on "Mail" > "Show Profiles".
        • Click on "Add" to create a new profile.
        • Follow the prompts to set up the new profile.
        • Open Outlook using the new profile and check if new mail notifications are working.

       

      Hope one of the suggested solutions will help you!


      Thanks, For help.

    • WarrenMorgan's avatar
      WarrenMorgan
      Copper Contributor

      NikolinoDE 

      We had this problem for a number of users on our AVD/Remote-Workspace environments.

      A refresh of the Outlook profile resolves the problem - but only temporarily - the issue returns randomly for users after a few days of use and re-confirmed none of the other notification/settings have been changed.

    • CatMamaSRL's avatar
      CatMamaSRL
      Copper Contributor
      re: option #4
      It didn't re-open the New Outlook, just the old one. Could the trouble be with the new app itself?

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