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AStaUK's avatar
AStaUK
Copper Contributor
Apr 10, 2024

New Email (HTML) Saves As Plain Text

After the last few Office update I am facing an issue with saving emails across my organisation. When a new email (a draft email) is created and saved to our file servers it's being saved as Plain Te...
Billy102's avatar
Billy102
Copper Contributor
Apr 25, 2024

I got an update from Microsoft.

 

"I have received an update from our Product Group that the target release of fix will be on June 1st, 2024.

 

Reference Number: 8881363

Workaround is to save to Drafts before doing the File > Save as to the file system"

Art_Leyva's avatar
Art_Leyva
Copper Contributor
Apr 26, 2024

Billy102 Hi, Do you have the link or article or discussion for Reference Number: 8881363? 

  • Andy_S79's avatar
    Andy_S79
    Copper Contributor
    Aug 09, 2024

    Art_Leyva did this issue ever get fixed for you?  I believe Microsoft was releasing an update in June but did it happen and do you know the KB number for it?

     

  • Billy102's avatar
    Billy102
    Copper Contributor
    Apr 29, 2024

    Art_Leyva It's a personal back and forth email thread that took me over 2 months before Microsoft support acknowledges that it is part of the bug.

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