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AStaUK's avatar
AStaUK
Copper Contributor
Apr 10, 2024

New Email (HTML) Saves As Plain Text

After the last few Office update I am facing an issue with saving emails across my organisation. When a new email (a draft email) is created and saved to our file servers it's being saved as Plain Te...
Billy102's avatar
Billy102
Copper Contributor

AStaUK Having the same issue as yours. It's been a pain since many of the employees are experiencing the same issue.

Billy102's avatar
Billy102
Copper Contributor
Apr 25, 2024

I got an update from Microsoft.

 

"I have received an update from our Product Group that the target release of fix will be on June 1st, 2024.

 

Reference Number: 8881363

Workaround is to save to Drafts before doing the File > Save as to the file system"

  • AStaUK's avatar
    AStaUK
    Copper Contributor
    Apr 25, 2024
    Great, thanks for the update, glad Microsoft have it on their radar.
  • Art_Leyva's avatar
    Art_Leyva
    Copper Contributor
    Apr 26, 2024

    Billy102 Hi, Do you have the link or article or discussion for Reference Number: 8881363? 

    • Billy102's avatar
      Billy102
      Copper Contributor
      Apr 29, 2024

      Art_Leyva It's a personal back and forth email thread that took me over 2 months before Microsoft support acknowledges that it is part of the bug.

    • Andy_S79's avatar
      Andy_S79
      Copper Contributor
      Aug 09, 2024

      Art_Leyva did this issue ever get fixed for you?  I believe Microsoft was releasing an update in June but did it happen and do you know the KB number for it?

       

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