Forum Discussion

christianklundt's avatar
christianklundt
Copper Contributor
Jun 23, 2021

NDR's forwarding to CRM

Hello! 

 

My org is currently using Salesforce and we need to have our NDR's forwarded to the email set up for email-to-case. We are running into the issue that since NDR's aren't emails, but system messages, they do not follow rules created for the inbox. Is there a work around that doesn't require manual forwarding? Each day we are having to forward these undeliverable items which is tedious.

 

Any help is appreciated!

Resources