Forum Discussion

Dhuy299's avatar
Dhuy299
Copper Contributor
Dec 24, 2018

My outlook rule doesn't work

Hi all,   When create rule on outlook, the bellow sentence appear and I cannot create rule. "The operation failed because of a registry or installation problem. Restart Outlook and try again. If t...
Mark_Wayntraub's avatar
Mark_Wayntraub
Copper Contributor
Jan 09, 2019

Same problem here. I installed 2019 hoping it would fix the problem and it did for a brief time but it must have updated at some point and the problem returned. Apparently it has been fixed https://support.office.com/en-us/article/outlook-error-the-operation-failed-when-selecting-manage-rules-alerts-64b6ff77-98c2-4564-9cbf-25bd8e17fb8b but I'm a little concerned that the link above doesn't mention OL 2019. This problem is extremely annoying and time consuming since I have come to rely heavily on my dozens of rules to triage my incoming email. Any fixes for 2019?

 

Thanks!

Diane_Poremsky_MVP's avatar
Diane_Poremsky_MVP
MVP
Jan 09, 2019

Outlook 2019 is essentially Office 365 but within the newest features. 

 

Do you have all updates installed? If so, and if you still have the problem what is your version & build #? (I'll ask support about it.) 

  • G-Man's avatar
    G-Man
    Copper Contributor
    Jan 10, 2019

    All updates installed here, still does not work.

     

    Version 1812 (Build 11126.20196 Click-to Run)

    • G-Man's avatar
      G-Man
      Copper Contributor
      Jan 14, 2019

      FIXED!  Finally!

       

      Received a new update today.  From within Outlook, File | Office Account | Update Options | Update Now

       

      Version 1812 (Build 11126.20266)

       

      Outlook rules are now available and running!

       

      Hope this helps the rest of you!

       

      Gary

      • Mark_Wayntraub's avatar
        Mark_Wayntraub
        Copper Contributor
        Jan 14, 2019

        Thanks! Updated and now working for me too! What will I do with all of this extra time?

         

         

  • Dhuy299's avatar
    Dhuy299
    Copper Contributor
    Jan 09, 2019
    My outlook is updated and installed with Version 1812 & Build 11126.20196 Click-to-Run
    Problem is still remain unchange
  • Dhuy299's avatar
    Dhuy299
    Copper Contributor
    Jan 09, 2019
    My outlook is updated and installed with Version 1812 & Build 11126.20196 Click-to-Run
    Problem is still remain unchange
  • Dhuy299's avatar
    Dhuy299
    Copper Contributor
    Jan 09, 2019
    My outlook is updated and installed with version: 1812 & Build 11126.20196 Click-to-Run.

    Problem is still remain.

    Huy

  • Mark_Wayntraub's avatar
    Mark_Wayntraub
    Copper Contributor
    Jan 09, 2019

    Office Professional Plus 2019 all updates installed

    Outlook version 1812 (Build 11126.20196 Click-to-Run)

     

    Thanks!