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Dhuy299's avatar
Dhuy299
Copper Contributor
Dec 24, 2018

My outlook rule doesn't work

Hi all,   When create rule on outlook, the bellow sentence appear and I cannot create rule. "The operation failed because of a registry or installation problem. Restart Outlook and try again. If t...
Mukesh's avatar
Mukesh
Copper Contributor
Dec 26, 2018

 

Hello Dhuy299 / Stephen_ATL,

 

This is a known issue after November updates of MS Office.

 

As per this article :- https://support.office.com/en-us/article/outlook-error-the-operation-failed-when-selecting-manage-rules-alerts-64b6ff77-98c2-4564-9cbf-25bd8e17fb8bJust check the Office Version Go to File > Office Account.

 

The issue may occur after installing the following subscription updates and subsequent versions:

 

YearRelease dateMonthly ChannelSemi-Annual Channel (Targeted)Semi-Annual Channel

2018

November 13

https://docs.microsoft.com/en-us/officeupdates/monthly-channel-2018#version-1810-november-13

https://docs.microsoft.com/en-us/officeupdates/semi-annual-channel-targeted-2018#version-1808-november-13

https://docs.microsoft.com/en-us/officeupdates/semi-annual-channel-2018#version-1803-november-13 
https://docs.microsoft.com/en-us/officeupdates/semi-annual-channel-2018#version-1708-november-13

 

A similar issue occur in the past as well, and the solution was to create a new e-mail profile.

 

https://support.microsoft.com/en-in/help/315048/error-message-when-you-try-to-use-the-tools-menu-in-outlook-the-operat

Symptoms

When you try to gain access to the Tools menu so that you can view e-mail accounts or perform a send and receive operation, you may receive the following error message:
The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall.

Cause

This behavior can occur if your e-mail profile is damaged.

Resolution

To resolve this behavior, create a new e-mail profile.
 
Regards
Mukesh Rawat