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tess10's avatar
tess10
Copper Contributor
Jul 04, 2023

MSOffice 2019 - Outlook not syncing with iCloud

After 6 weeks away I returned to find that my Windows 11 laptop has stopped syncing with iCloud.  My iPhone (which I had with me) is working fine, but the laptop calendar and contacts will not sync.   To try and fix the laptop, I have signed out of iCloud, deleted the data and removed the iCloud software.  I then reinstalled iCloud, signed on to iCloud and all my data (contacts and calendar appointments) downloaded - great.  But.. when I create a new appointment on my iPhone - it syncs up with iCloud, but iCloud does not sync with my laptop.  I'm out of ideas on where to go next so would be greatful for any suggestions or assistance.  Thanks in advance.

4 Replies

  • MathieuVandenHautte's avatar
    MathieuVandenHautte
    Iron Contributor
    Jul 05, 2023
    Hi Tess10,

    To be sure the issue is not related to your Windows user profile, can you create a new Windows user profile and test there?
    • tess10's avatar
      tess10
      Copper Contributor
      Jul 10, 2023
      Hi Mathieu,
      I created a new profile as you suggested, but I am using Microsoft Home and Business and I could not give access to this software to the new profile. As such I am not able to proceed with the test.
      I don't know if the knowledge that I am using MS Home and Business sheds any further light on the problem but either way your assistance is much appreciated.
      Thanks,
      Tess10
      • MathieuVandenHautte's avatar
        MathieuVandenHautte
        Iron Contributor
        Jul 10, 2023

        Hi Tess10,

        Can you give this action plan a try?
        - cmd as administator
        - run sfc /scannow
        - run DISM /Online /Cleanup-Image /RestoreHealth
        - reboot

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