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Zeromus's avatar
Zeromus
Copper Contributor
Dec 13, 2021

Moving email to a folder (midst search) is not working

I'm experiencing a strange phenomenon, thought to share, and inquire if anyone else is having this problem (and if MS is working on a solution).

 

This occurs while searching for emails within Outlook.com (not the Outlook/Outlook365 client, but an actual outlook.com email account, as viewed though a web browser at the outlook.com website).

 

I'll search for an item, find it in the search, and am unable to then move that item to a folder.


I've tried multiple ways to do it and each one has failed.

 

If I "right click" and try to move it through the pop-up menu, it will fail.

 

If I try to move it by using the pull-down menus along the top of the online outlook.com webmail client, it fails.

 

If I try and actually drag n' drop the email into a folder, it fails.

 

Strangely, I've discovered two things:

 

1 - If I try to move something otherwise (that is, if I try to move something that hasn't been searched for and is not populating through email search results) the selected email can be moved without a problem.

2 - If I search for an email using the iOS Outlook app, and try to move that item via my iPhone, it will move without a problem.

 

So this seems to be an issue that is occurring through a web browser.

 

Anyone at Microsoft aware of this problem? Anyone else having this issue? Any suggestions on how to fix it?

 

Thank you and hope everyone is safe n' well!

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