Forum Discussion
Monitoring multiple individual performance from on inbox
Hello. I'm looking for a whole business solution and need some product advice. To give you an example. We use a main Outlook inbox for customers contact our business with customer service based q...
What kind of mailbox are we talking about and have you enabled auditing? Also, how are users accessing it and sending the messages? Generally speaking, Send As and Send on behalf of access is audited, with the senders details recorded, logging in directly and sending a message is not.
VasilMichev Thanks for getting back to me.
I know very little about outlook. However employees are just accessing an inbox and responding to emails directly. I don't know if that helps. However I haven't looked a the enable auditing part of your comment. Do you believe it could be a resolution.