Forum Discussion
Microsoft deleted my recovery email???
Samran285 I should add that Support will not be able to help - they cannot reset the password or security information.
This warning is/was on one of the password recovery articles:
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To protect your Microsoft Account and content, sometimes we have to say No. Along with using strong passwords, encryption, security contact information and other technology to keep your content safe and secure, we have strict policies on how our advocates can help you with your account. Only you can reset your password and make security changes to your account.
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Diane_Poremsky_MVP Thanks for your detailed responses. This is more or less what I've read online. Which is a real shame, the email in question was leaked in a data breach and compromised in 2017. I have been trying every few months since then to regain access via any and all methods with no luck. It would have been a quick job to recover had microsoft not removed the @dot.net domain, a simple recovery email and done. But that has been out of the question so I've been perdiocally attempting the recovery process with new information I am gathering from friends/family over the past 4 years. I guess it's my fault for depending on the @dot.net recovery email as my only means to get the account back if the worse did happen. Oh well. Guess there's nothing I can do.