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taylorphototexas's avatar
taylorphototexas
Brass Contributor
Jul 15, 2020
Solved

Microsoft 365 / Outlook No longer opens after Windows Update (7/15/2020)

Today a Windows Update installed and I restarted.  KB4560366 and one other.    After this Outlook won't start.  It opens to ask for profile selection, then I click ok, and it disappears.  No proces...
  • tceja's avatar
    tceja
    Jul 15, 2020

    taylorphototexas 

     

    Run this script in powershell to roll back the version of microsoft office. This worked for us:

     

    Set-Location -Path 'C:\Program Files\Common Files\microsoft shared\ClickToRun' ; .\OfficeC2RClient.exe /update user updatetoversion=16.0.12827.2047
taylorphototexas's avatar
taylorphototexas
Brass Contributor
Jul 15, 2020

LOG :: Log Name: Application
Source: Application Error
Date: 7/15/2020 1:58:20 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ptphoto7
Description:
Faulting application name: OUTLOOK.EXE, version: 16.0.13001.20266, time stamp: 0x5ef2a169
Faulting module name: mso98win32client.dll, version: 0.0.0.0, time stamp: 0x5ef2771f
Exception code: 0xc0000005
Fault offset: 0x00000000000beef2
Faulting process id: 0x2c94
Faulting application start time: 0x01d65ad9e59b575e
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso98win32client.dll
Report Id: 24787973-8467-43c1-a4f8-ab12deeeef89
Faulting package full name:
Faulting package-relative application ID:

 

dr1fter's avatar
dr1fter
Copper Contributor
Jul 15, 2020

taylorphototexas 

 

Exact same issue here too....

 

Faulting application name: OUTLOOK.EXE, version: 16.0.13001.20266, time stamp: 0x5ef2a169
Faulting module name: mso98win32client.dll, version: 0.0.0.0, time stamp: 0x5ef2771f
Exception code: 0xc0000005
Fault offset: 0x00000000000beef2
Faulting process id: 0x3480
Faulting application start time: 0x01d65af343559887
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso98win32client.dll
Report Id: 5711875b-e404-4a8e-b7b0-a1494a1502f1
Faulting package full name:
Faulting package-relative application ID:

 

 

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