Forum Discussion
LOOSING MAILS
My outlook is set up with IMAP but I constantly lose old mails. What do i do?
Do they disappear by age ? Go to File > Account Settings > Account Settings. Double click on the account - what is the sync setting?
Are the missing messages still available in web mail?
Are you using more than one device to read mail? If so, and if you delete mail there, it will be deleted from all devices.
As an FYI, IMAP doesn't have retention policies - that is a Microsoft Exchange feature.
Are the missing messages still available in web mail?
Are you using more than one device to read mail? If so, and if you delete mail there, it will be deleted from all devices.
As an FYI, IMAP doesn't have retention policies - that is a Microsoft Exchange feature.
Hello Ma'am,
Thanks for responding.
The missing emails are no longer in the webmail.
Yes, emails are viewed on about 7 or 8 devices.
If I delete a mail on one device, it gets deleted on another device.
If IMAP doesn't have retention policies, should I switch to POP3 instead?
