Forum Discussion
justina1993
Sep 26, 2022Copper Contributor
LOOSING MAILS
My outlook is set up with IMAP but I constantly lose old mails. What do i do?
Teresa_Cyrus
Oct 02, 2022MVP
I am an independent advisor responding to Outlook inquiries.
Since you indicated that old emails are disappearing, please check the Retention Assigned Policies. These policies may be auto archiving or deleting your messages based on a timeframe. The retention default setting is two years.
Outlook Online
Right-click on Inbox, Select Assign Policy and Review what is checked.
Use parent folder policy is usually the default retention setting unless it has been changed.
For a work/school account, check with your IT department about the retention set dates.
Windows/Desktop
If you find this information helpful, please like this post to assist others with the same question.
/Teresa
#traccreations4e