Forum Discussion
Locked out of hotmail
I successfully changed my password 3 weeks ago. I still cannot get into my hotmail because upon entering my password, it wants to send a security code to my OLD phone number. There's no option to change the destination of the code. In my account details, it shows my NEW phone number. I've tried numerous ways to contact outlook support to no avail. 800-642-7676 recorded voice gives me the address of "support website," which tells me to log into my hotmail account for help! Duh. Another number, 843-894-7676 reached a guy who said "wrong number" and hung up.
Can anyone help, please???
To regain access to your account, you can try to follow these steps:
- Recovery Form: Microsoft provides a recovery form that you can fill out to verify your identity and regain access to your account. Here is how to use it:
- Go to the Microsoft account recovery page: https://account.live.com/acsr
- Enter your Hotmail email address that you are trying to recover.
- Provide an alternate email address where Microsoft can contact you about your case.
- Follow the on-screen instructions and provide as much information as possible. This may include recent passwords, subject lines of recent emails, and other account details.
- After submitting the form, Microsoft will review your information and respond to the alternate email address you provided with instructions to recover your account.
- Microsoft Support: If you are unable to recover your account using the recovery form, consider reaching out to Microsoft Support for further assistance. You can try the following options:
- Visit the Microsoft support website (https://support.microsoft.com/) and look for the "Contact us" or "Get help" section. They may have chat support or additional contact information.
- Keep trying the phone numbers you mentioned. Sometimes, it may take several attempts to reach a helpful representative.
- Recovery Email and Phone Number: Ensure that the alternate email address and phone number associated with your Microsoft account are up to date. This information is crucial for account recovery. You can update this information in your Microsoft account settings.
- Password Managers: If you use a password manager, check if it has stored the old or new password for your Hotmail account. This can help you recover your password.
- Two-Factor Authentication (2FA): If you have 2FA enabled, make sure to check the authentication app or method associated with your Hotmail account for any security codes.
Remember to keep your account recovery information up to date to prevent such issues in the future. Microsoft takes account security seriously, so the recovery process may take some time, but they should be able to help you regain access to your account.
The text and steps were edited with the help of AI.
My answers are voluntary and without guarantee!
Hope this will help you.
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