Issues receiving emails from a specific email address

Hello,

I recently created a rule to move emails from a certain email address into the junk folder.

After I created the rule I no longer am receiving emails from the address, I still wanted to get emails from them but I just didn’t want them to be filling up my inbox.

I have removed the rule, marked the email as safe and have checked the junk, inbox and other inbox, no emails from the email address. I have also reset my account and also tried adding and removing my email from my outlook app.