Forum Discussion
iOS 11 issue?
Yes, this is confirmed in the Apple support article I linked to previously, which has been updated to say this been fixed in the iOS 11.0.1 update, which is now available.
Microsoft's announcement states that users who upgrade to iOS 11 and they use the Apple Native Mail App to connect to Exchange Online or Exchange 2016 will have email send and receive problems.
Some of our employees upgraded to iOS 11 - they use the Apple mail app to connect to their Exchange Online email. They are still able to send and receive email.
In other environments, users in this scenario are not able to send and receive emails anymore.
Teg Badhan posted this article:
https://www.petri.com/ios-11-exchange-not-kissing-cousins
Not sure if Microsoft will patch their Exchange 2016 back end servers to resolve the issue. Any ETA as to when Microsoft and Apple will roll out a fix for this issue?
MicrosoftAs for Exchange 2016 on-prem, the support article explains how to mitigate: https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i. Either way though, Apple will fix on their side soon so this workaround will only be temporary.
Is this issue fixed?
Found this article today:
https://arstechnica.com/gadgets/2017/09/apples-ios-11-0-1-update-addresses-exchange-e-mail-server-issue/
Could you please confirm?
Thank you.
Yes, this is confirmed in the Apple support article I linked to previously, which has been updated to say this been fixed in the iOS 11.0.1 update, which is now available.
Thank you!
Thanks for the update Allen and the explanation, must be a huge task to deploy a fix at short notice.