Forum Discussion
iOS 11 issue?
Yes, this is confirmed in the Apple support article I linked to previously, which has been updated to say this been fixed in the iOS 11.0.1 update, which is now available.
The employees who upgraded to iOS 11 are using the Apple native mail app connecting to their Office 365 Exchange Online accounts. They are able to send and receive emails.
Very confusing announcement.
That's interesting. Now you mention it, I have seen other reports that not everyone is affected by this, so your mileage may vary. With Apple and Microsoft confirming the issue, it's must be a thing but we will have to wait for additional guidance before we have any more particulars. Confusing indeed!
- AllenFilush
Microsoft
Hey all - happy to help clarify this. What is the confusing piece?Microsoft's announcement states that users who upgrade to iOS 11 and they use the Apple Native Mail App to connect to Exchange Online or Exchange 2016 will have email send and receive problems.
Some of our employees upgraded to iOS 11 - they use the Apple mail app to connect to their Exchange Online email. They are still able to send and receive email.
In other environments, users in this scenario are not able to send and receive emails anymore.
Teg Badhan posted this article:
https://www.petri.com/ios-11-exchange-not-kissing-cousins
Not sure if Microsoft will patch their Exchange 2016 back end servers to resolve the issue. Any ETA as to when Microsoft and Apple will roll out a fix for this issue?
- AllenFilushApple is going to release a patch to fix the issue (as it is technically on their client side). However, we are also rolling out an emergency fix on our service side. That is in process of rolling out...so that explains why some users are not impacted while others are.
As for Exchange 2016 on-prem, the support article explains how to mitigate: https://support.microsoft.com/en-us/help/4043473/you-can-t-send-or-reply-from-outlook-com-office-365-or-exchange-2016-i. Either way though, Apple will fix on their side soon so this workaround will only be temporary.
