Forum Discussion
ragunaathanmp
Apr 28, 2021Copper Contributor
Inline image in message body not loading when forwarded
Hi, I have the below scenario where the inline image link is broken when it refers an external image source. This works properly in the received mail but when I forwarded the received email with inline image from Outlook client then inline image link broken since source url is trimmed and result in invalid url.
Example:
1. Compose a html content where inline image refers an external source and send using any mail sender.
2. Consider I used Outlook desktop client app and the email received will work properly.
3. If I forward the received email then the image broken since image source external url is trimmed automatically.
Sample Url format for Inline Image: https://site.com/attachment/filename?token=dWY0IbSMqujvz
Here, query params "token" is a JWT token which is trimmed with particular character randomly in the forwarded mail and result in invalid token and url failed to load.
Original Email: https://site.com/attachment/filename?token=dWY0IbSMqujvz
Forward Email: https://site.com/attachment/filename?token=dWY0IbSMqu
Note:
I didn't face this problem when I use Outlook web (i.e. https://outlook.office365.com/) or Gmail (i.e. https://gmail.com/).
Any suggestion & solutions to overcome this problem.
Thanks,
Ragunaathan M P
- frankiesCopper Contributor
I found the similar issue on OUTLOOK for Office 365. But it is not occurs in OUTLOOK 2016/2019.