Forum Discussion
Images not showing in outlook web app / PWA since this week
This do to a service incident EX764050,adamcunnington
Title: Users may be intermittently unable to download attachments or view embedded images in Outlook on the web User impact: Users may be intermittently unable to download attachments or view embedded images in Outlook on the web. More info: Users may see the following error message when an attachment fails to download: “Error downloading the file content.” We’re validating whether this problem also intermittently impacts Outlook mobile. As a potential workaround, downloading attachments and embedded image viewing may succeed after an affected user signs-out and then signs-in again to Outlook on the web, if appropriate. Additionally, users can download attachments and view embedded images consistently through the Outlook desktop client, if available. Current status: We've completed the development of the fix and have begun our internal validation process. We expect this will complete by our next scheduled update on Monday, April 8, 2024 at 5:00 PM EDT . At this time we'll begin deploying the fix to the affected environment to remediate impact. Scope of impact: Users attempting to download attachments and viewing embedded images in Outlook on the web may be intermittently impacted. Start time: Thursday, March 28, 2024 at 8:00 PM EDT Root cause: A recent update, intended to improve the reliability of Outlook on the web, contains a code configuration issue that's causing long running sessions, preventing attachment downloads and embedded image viewing. Next update by: Monday, April 8, 2024 at 5:00 PM EDT
- carverberryApr 12, 2024
Microsoft
A fix was deployed but seems to be taking longer than we expected to resolve the issue. You can get updates from your service health dashboard here: https://admin.microsoft.com/Adminportal/Home?source=applauncher#/servicehealth/:/alerts/EX764050