Forum Discussion

OmarSabry's avatar
OmarSabry
Copper Contributor
Jan 20, 2023

I'm not receiving e-mails on my Outlook 365

I keep getting this error message:


Error Details

Reported error:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [DM6NAM10FT094.eop-nam10.prod.protection.outlook.com]

DSN generated by:

SY6PR01MB7470.ausprd01.prod.outlook.com

 

When I send e-mails through my personal e-mail, I can receive it, but I can't seem to receive e-mails from professional/work e-mails for some reason.

 

What could be the issue and how can I resolve it?

 

Thanks!

1 Reply

  • OmarSabry 

    Hi, have you reported this issue to an administrator in your organization, it is best to start fixing this error 🙂

    https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/non-delivery-reports-in-exchange-online/fix-error-code-550-5-4-1-in-exchange-online