Forum Discussion
I need to print an entire email thread, not one email at a time.
I found that Microsoft 365 Online and new Microsoft desktop don't have a File menu. But at the top right of new Outlook desktop you can toggle it back to old Outlook and the File menu comes back, from which you can print a whole thread of emails. Here's where I learned that: https://answers.microsoft.com/en-us/outlook_com/forum/all/cannot-print-entire-email-thread-in-new-outlook/e2552218-4be1-4ac9-a8b5-169c01ed75f1
Windows
Adobe
System is up to date
I open the email that shows ALL of the replies back and forth then hit print but it's only printing one email.
I believe I found a way that works (I had a similar problem as you).
Here are the steps:
1) Open email thread desired to print
2) On the top right corner of the email message, click the three dots button
3) Click "view" button then "open in new window" button
4) You shall see the entire email thread
5) Click the printer button and you are good to go.
Hope this helps!
No, this does not work. It still only prints one email, not the entire thread.
Unless someone comes up with another option, here is what you may be able to do if you also have a separate personal e-mail (the only reason I use Outlook is because my University forces me to use the junk, probably because it's a cheaper option than a proper University webmail system) or if not, maybe you can get a friend to let you send an e-mail to their account. This is for the web version of Outlook; dunno how applicable it is to the non-web version:
- Opened e-mail thread and clicked the bottom 3 dots on each e-mail to make sure they were all open.
- Went back up to the top and clicked the top 3 dots in the e-mail thread, hovered the mouse over 'Other reply actions' and clicked 'Forward as attachment'. Checked the preview and it was the full thread as the attachment.
- Sent it to my personal non-Outlook e-mail account. In yet another idiotic Microsoft decision, it sent it as .eml, not a PDF file (seriously, who uses .eml instead of PDF? What on Earth was the person who made the decision to make it a .eml file thinking?!).
- Used a free .eml to PDF converter. Then I could use the PDF file as required. Microsoft has decided to make things even more difficult by not letting me put a link to the converter that I used. I searched 'convert .eml to pdf' in Google (don't use Bing for this) and clicked the first link - the FreeConvert link. Worked fine. Dunno if it charges for multiple conversions but just one worked fine.
For comparison, to show how ridiculous having to go through all of that is, here's all I'd have to do with my personal non-Outlook e-mail: Click the print button, choose 'print to PDF'. Whole thread saves as a PDF.
I don't know why Microsoft has to make everything so complicated. My University currently forces students to use the online version of Outlook and even doing basic things is so frustrating - loads of things are not labelled, there doesn't seem to be an option to mark an e-mail as important (and, typically for Microsoft, the "help" information is outdated / inapplicable to the web version / relies on asking random people on this forum instead of actually providing help), and there doesn't seem to be an option to print an entire e-mail thread, as you've discovered. It's so irritating as I can literally see the whole thread by pressing the bottom 3 dots on each e-mail yet when I try to print, it only does one!
It's not only counter-intuitive, it's utterly stupid. Whoever decided to design it that way needs to be fired.
On my personal e-mail, which thankfully isn't Outlook or Gmail, I can see the whole thread and print the whole thread, or print to PDF. The email provider has a few minor issues but it's mostly intuitive and easy to use because it's not made by Microsoft or Google.
