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TareqMohammd's avatar
TareqMohammd
Copper Contributor
May 23, 2021

I have a problem after creating rules in outlook

Hey

After creating rule before a week ago for some employee to receive his mails alone not in the inbox like the other mails I noticed that rule was empty all the mails gone, And I could not find it in the inbox except if I search by the name all the messages came.

 So I need help in that because the mail was for the CEO of the company and the important mails was like its gone.

  • Hello!
    I do not know what rule you created? But most often the rule creates a flow to another folder ! This is most often where the new folder on the left and may not be visible during normal mail browsing.
    Maybe it will be a tip for you - write!
    Thank you Good luck.
    • TareqMohammd's avatar
      TareqMohammd
      Copper Contributor
      Some folders disappear and some folders was empty from mails
      • Deleted's avatar
        Deleted

        TareqMohammd 

         

          

        Hello.

        I'm very curious if you fixed your problem after creating new rules in Outlook?

        Of course you can run the diagnostic tool then you will receive a report by email!

        Please reply - for everyone it can be helpful!

        Creating rules is quite simple, but when you delete a rule, the messages still remain in the created folders and it really is annoying!

        Andrew 

    • TareqMohammd's avatar
      TareqMohammd
      Copper Contributor
      The rule is create new folder and make the old mails and the new mails will come from specific employee will be in the folder i created to make it easy to find it.
      Like the photo in the attach.

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