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JRLevine's avatar
JRLevine
Copper Contributor
Apr 22, 2021

I cannot send email - error mesage "Remote Send Job is in Failed or Quarantined State ..."

"Remote Send Job is in Failed or Quarantined State., Sending email is temporarily unavailable for this acccount"

 

On Tuesday, my primary Outlook email stopped working. I did not change anything. I use a Mac and Office 365. Everything is up to date. Everything else works. I have a second email account that I use with Outlook, and I can send and receive.

  • lccortes's avatar
    lccortes
    Copper Contributor

    I am with this problems since yesterday

    Remote Send Job is in Failed or Quarantined State., Sending email is temporarily unavailable for this acccount"

     

    • lccortes's avatar
      lccortes
      Copper Contributor
      Remote Send Job is in Failed or Quarantined State., Sending email is temporarily unavailable for this acccount. Details: ConnectedAccount:Address:lccortes06@gmail.com, Guid:9dcb4afe-8b59-47ba-9786-ea975a61441d, Status:Retrying, Flags:RemoteSendEnabled, MoveSentMessagesToSentItemsFolder, Quarantined.
    • JRLevine's avatar
      JRLevine
      Copper Contributor

      Creative_Worms  - thank you. That did the trick. There is something that my antivirus program ESET keeps picking up. I think that caused Outlook to mess up. It is a PDF that ESET says is a "pfishing threat". I can't find it on the gmail server or my system. ESET says it cleans the item, but then finds it again. But at least Outlook is working again. Thanks for your help.

  • Creative_Worms's avatar
    Creative_Worms
    Copper Contributor
    Hello all.
    I have the answer after the Microsoft chat.
    Go to the affected account in tools, then remove the account "from all devices". Then add it again.
    • eksalih's avatar
      eksalih
      Copper Contributor
      is this fixed you issue, I am having the same Problem since 22nd April
      • Creative_Worms's avatar
        Creative_Worms
        Copper Contributor
        Yes it did, make sure you use the delete “from all devices” when asked the option.
        I initially only chose the one device.
        Once deleted just add it back in.
  • kc1980's avatar
    kc1980
    Copper Contributor

    JRLevine I had this exact same issue and ended up having to delete my account in outlook and then manually reenter it back in as an imap account.

     

     

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