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I cannot send email - error mesage "Remote Send Job is in Failed or Quarantined State ..."
"Remote Send Job is in Failed or Quarantined State., Sending email is temporarily unavailable for this acccount"
On Tuesday, my primary Outlook email stopped working. I did not change anything. I use a Mac and Office 365. Everything is up to date. Everything else works. I have a second email account that I use with Outlook, and I can send and receive.
- lccortesCopper Contributor
I am with this problems since yesterday
Remote Send Job is in Failed or Quarantined State., Sending email is temporarily unavailable for this acccount"
- lccortesCopper ContributorRemote Send Job is in Failed or Quarantined State., Sending email is temporarily unavailable for this acccount. Details: ConnectedAccount:Address:lccortes06@gmail.com, Guid:9dcb4afe-8b59-47ba-9786-ea975a61441d, Status:Retrying, Flags:RemoteSendEnabled, MoveSentMessagesToSentItemsFolder, Quarantined.
- Creative_WormsCopper Contributor
- JRLevineCopper Contributor
Creative_Worms - thank you. That did the trick. There is something that my antivirus program ESET keeps picking up. I think that caused Outlook to mess up. It is a PDF that ESET says is a "pfishing threat". I can't find it on the gmail server or my system. ESET says it cleans the item, but then finds it again. But at least Outlook is working again. Thanks for your help.
- Creative_WormsCopper ContributorHello all.
I have the answer after the Microsoft chat.
Go to the affected account in tools, then remove the account "from all devices". Then add it again.- eksalihCopper Contributoris this fixed you issue, I am having the same Problem since 22nd April
- Creative_WormsCopper ContributorYes it did, make sure you use the delete “from all devices” when asked the option.
I initially only chose the one device.
Once deleted just add it back in.
- grego34Copper Contributor
Creative_Worms where is tools??
- Nomad474Copper Contributor
you say "go to the affected account in tools" where am i finding tools?