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Andrewplantelivecom's avatar
Andrewplantelivecom
Copper Contributor
Jun 27, 2023

I cannot access my live.com email account

I keep getting this error message. What is going on?

 

 

  • BrettyyJohnson's avatar
    BrettyyJohnson
    Copper Contributor
    If you're unable to access your live.com email account and you're encountering an "X-OWA-Error" message, it indicates an error with the Outlook Web App (OWA). Here are a few steps you can take to troubleshoot the issue:

    Clear browser cache: Start by clearing your browser cache, cookies, and temporary files. Sometimes, cached data can interfere with accessing web applications. After clearing the cache, close and reopen your browser, then try accessing your live.com email account again.

    Try a different browser or device: Attempt to access your email account using a different web browser or device. This helps determine if the issue is specific to your current browser or device. If you can access your account using an alternative browser or device, there may be compatibility issues or browser settings that need to be adjusted.

    Disable browser extensions: Some browser extensions or add-ons can conflict with the functionality of web applications. Temporarily disable any browser extensions or add-ons, and then try accessing your email account. If the problem is resolved, re-enable the extensions one by one to identify the specific extension causing the issue.

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