Forum Discussion
I believe I've identified a bug in the Hotmail
I believe I've identified a bug in the Hotmail password reset process. When I forgot the password for my long-standing Hotmail account and initiated the password reset procedure, I was prompted to pr...
It could be that the account is locked for additional reasons and a support agent needs to take a closer look at it.
How to do that and additional help is published here;
Unblock my Outlook.com account - Microsoft Support
There is also some information posted here with a Sign In Helper tool, but that might not help in your case (could be worth a shot anyway);
I can't sign in to my Microsoft account - Microsoft Support