Forum Discussion

Bjh4850's avatar
Bjh4850
Copper Contributor
Oct 14, 2023
Solved

how to update the sender name in the new Outlook?

I don't see it under the account settings.   I was able to do this in the old Mail app.   Thanks
Diane_Poremsky_MVP's avatar
Diane_Poremsky_MVP
MVP
Jan 15, 2024
Either feedback or Help > Contact Support. Using contact support won't get it fixed immediately, but can help to show that is it a requirement.

Also - the new Outlook is a work in progress so just because nothing changed currently doesn't mean it won't in the future... but because of the way the Microsoft cloud works (and all accounts in new Outlook use the Microsoft cloud) it may take a while.

If they ever add the ability to use different display names for different aliases in outlook.com or Microsoft 365 accounts, you can expect it new Outlook.
Teresa_Cyrus's avatar
Teresa_Cyrus
MVP
Jan 15, 2024

Hi Theologist 

 

Microsoft is currently working on improving contact synchronization, deduplication, and GAL address list for the New Outlook. These updates will roll out over the next few months. However, there is no information on whether they will allow users to change the sender's name. It is unclear whether it is on their backlog list.

 

Therefore, I will piggyback on Diane's recommendation. Give Microsoft feedback but in two locations.

 

1) Microsoft Feedback Portal: Share how you use the Change Sender's Name, then post the link in this thread to allow others to vote. Also, the feedback team sometimes updates the status of a request in the portal.

 

 2) From New Outlook, select Help | Feedback. Post the same details from above and include the link from the Feedback Portal. This way, Microsoft can easily review your feedback and others and then determine how to proceed with this requirement.

 

I hope this helps.

 

Teresa

#traccreations4e