How to stop conversation threads from automatically expanding in the inbox

Hi samsgc,

I am an independent advisor responding to Outlook questions.

Please confirm which Outlook application you use (Outlook Desktop, New Outlook, or Web). It will help me with investigating your issue.

In New Outlook and Outlook for the Web applications, messages Grouped Into Conversations are collapsed by default. When I expand it, my Preview text is displayed instead of the entire conversation which is what you are looking for. I could not recreate your issue. My conclusion is it is not the settings. 

For Outlook Classic, I found an article, Unchecked behaviour of 'Always Expand Selected Conversation' is not working as intended dated February 2022 that explained it was a bug with the settings.  The recommendation is to update to the latest version of Outlook. Check out the article, which offers a few more solutions.

If this article helps you, please mark this thread as the best response or like, which will assist others with the same question. There were a few folks who had the same issue. 

/Teresa

#traccreations4e