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gailjugow
Copper Contributor
Oct 13, 2024

Hotmail account locked - Beyond frustrated now

The hotmail account that I have been using regularly for the past 20+ years has been locked. The issue happened whilst I was overseas. I have been submitting the required recovery form for days FULL ...
gailjugow's avatar
gailjugow
Copper Contributor
Oct 30, 2024

fernsail I did but only through a local IT company. We worked out that Microsoft had been blocked on my phone so once I unblocked them I was able to sort it out myself. Nobody from Microsoft could assist. It was really frustrating.

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fernsail
Copper Contributor
Oct 30, 2024

gailjugow are you uk based? If so what conpany did you use? 

could you please advise how you unblocked it? 

thankyou

  • gailjugow's avatar
    gailjugow
    Copper Contributor
    Oct 30, 2024
    No aim in Australia and it was my companies IT service that helped me. Have you checked your blocked contacts in your phone settings?