Hotmail account blocked and can't recover

This has been happening to my Hotmail account 5-6 days. Each time I log in to microsoft hotmail it states my account is blocked by too many attempts and I need to send a form to recover my account. I have not tried too many times. When it states that I have logged in once.  I have done that twice, with negative assistance. I have been on 2 online chats with support but everything they tell me to do does not work or resolve the issue. I have had to change my password over 10 times to access my Hotmail account. Microsoft support has not resolved anything and I am stuck in their circle of repeat, redo, and never resolve. The online chats support person did not seem to grasp the issue, or understand what was occuring. They even told me to create a new account ...that does not give me access to my Microsoft account I have had for over 20+ years and everyone knows to contact me on. PLEASE MICROSOFT FIX THE ISSUE!!!!! IT CANNOT BE FIXED BY ME OR ALL THE TROUBLESHOOTING LNKS