Forum Discussion
help with resetting password
Yes I understand, but as it appears from the documentation only in this way you can regain access to your Microsoft account, I would advise you to create a new temporary account using such login information as in the lost account .
- why can't you provide me with an actual person that can help me ?
This is your second post on the subject, it looks like you have little IT experience and this is the cause of your problems.
form reject all information password change - Microsoft Tech Community
- I'm the cause of the problem ?
Unfortunately, you are required to provide up-to-date information to verify your account under the terms of your agreement with Microsoft.
Or maybe it's not your account?
" So, next up, the automated system steered me to a page to change my password. Except, the phone number they have on file is an old number. "
https://support.microsoft.com/en-us/office/change-your-password-in-outlook-com-2138d690-811c-4545-b2f3-e4dbe80c9735
https://support.microsoft.com/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452#bkmk_troubleshooting
you missed the part where I said this has been since at least Dec of 2021. That's when I changed my phone number. I've been trying to update it since then. But, your systems requires the use of the old number. Also, just so we're clear. I have emails printed out to various people I've emailed. I put that information into the system. I use the exact subject lines. Along with all the information I can recall that's being asked for. The rejections comes within seconds of completing the information. It's my account. And I could prove it if I were actually given a chance to by a living breathing human being instead of an algorithm. That's in the terms of service to. It refers too "a representative" in the arbitration agreement section. I'm asking to be put in contact with "a representative".
- I can't do that because this is not a support page, and this is a question that only support dedicated to the email provider you are using can handle this question. You could also try reaching out to the support community here if you prefer: https://answers.microsoft.com/en-us
