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needhelp25's avatar
needhelp25
Copper Contributor
Jun 10, 2022

Gmail not linking in outlook live

Yesterday my gmail stopped updating in Outlook on the web so I removed the account and when I've tried to re-add the account, I'm receiving the below error message. 

 

500

Something went wrong.

 

An error occurred when you tried to access your mailbox because a  server with information about you and your mailbox couldn't be found.

 
Does anyone know how to fix this?

5 Replies

  • Deleted's avatar
    Deleted
    Jun 10, 2022
    Hi first clear your browser's cache and of course do the update and restart your computer.
    • needhelp25's avatar
      needhelp25
      Copper Contributor
      Jun 10, 2022

      Deleted Thanks for the reply! Unfortunately that didn't work. I tried on a separate computer as well and am receiving the same error message. 

      • Deleted's avatar
        Deleted
        Jun 10, 2022

        Please check if you have a 16 character password and 2FA authorization enabled in your Gmail security account and then try adding gmail account to Outlook

        https://support.google.com/accounts/answer/6010255?hl=en#more-secure-apps-how

        https://support.google.com/accounts/contact/less_secure_apps