Forum Discussion
Frustrating! The new update has logged me out - and I cant get back in, Mac!
The new update has taken me back to outlook legacy, logged me out of all my emails! and I cant get back in.
I try to switch back to the new interface and get a notification to say i am offline, to which I try to log back in, but I get another message to say my relevant emails hold no subscription. it takes me to the subscription page where I keep getting an error message that says something has gone wrong!
The actual email I am trying to log into is IMAP - so I assume I need to log in with a genuine outlook email address first, which I have tried but get the notification to say I hold no subscriptions.
I have installed and re-downloaded but still no luck!
Please help!
4 Replies
Try removing the account completely and setting it up again as a fresh profile using your existing login details. If that still doesn't work, I'd reach out to Microsoft support directly since this seems tied to the recent update.
I had the same issue and unfortunately, had to go back to Classic...Take a look at this link below:
https://learn.microsoft.com/pt-br/answers/questions/5521775/n-o-consigo-cadastrar-minha-conta-uol-no-novo-outl?from=ContactUsWebBCQR&CorrelationId=14059bc0-35f2-45a9-a91e-4778f97f0d4b
I've had the exact same issue!!! Its so frustrating. I can access my Outlook emails via a web browser, but can no longer use the app. I've tried everything but no luck and no info or help online. If you find anything please let me know!😡
I've had the exact same issue!!! Its so frustrating. I can access my Outlook emails via a web browser, but can no longer use the app. I've tried everything but no luck and no info or help online. If you find anything please let me know!
