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rayan5's avatar
rayan5
Copper Contributor
Sep 24, 2022
Solved

force the sender to select one option before sending it to the mailbox

We have a shared mailbox for solving IT problems, if I want to force the sender before sending it to this mailbox to tick if it related to hardware or software problem, is there a way for that. he ca...
  • RobertSparnaaij's avatar
    Sep 25, 2022
    No, you can't unless you want to go a very complex way with custom programming and still not reach a 100% solution.

    A more pragmatic solution would be to create 2 addresses (1 for software and 1 for hardware) and have them land in the same mailbox.