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Andrew van Renen's avatar
Andrew van Renen
Brass Contributor
Nov 12, 2018

Focused Inbox keeps disappearing

Hi - I gotten used to Focused Inbox and quite like it.  However, it keeps disappearing on me.   On first load in the morning, Outlook shows Focused Inbox.  After processing the first morning's set ...
deast's avatar
deast
Copper Contributor
Oct 29, 2019

Still happening at end of October 2019, outlook version 1909 build 12026.20344.  Been happening for about a month now.  Tried all the usual suspects outlined in this thread (quick repair, uninstall/reinstall, etc)

 

Here's the sequence that fixes/breaks focused inbox for me:

 

1. Launch Outlook. 

2.  Click Focused Inbox button in ribbon or in Quick Access toolbar.

3.  Restart Outlook

4.  Focused inbox will show up correctly at this point, and I can toggle it off/on with the button in the ribbon.

5.  As soon as I put the cursor in the "search" field, focused inbox goes away. I don't actually have to search anything, just clicking in the search box is enough.

6. Close Outlook

7. Go to step 1

 

Basically - the search feature breaks focused inbox, restarting outlook and turning it on brings it back.  Two restarts required.  As long as I don't have to search for anything (usually about a 3 minute time span) , it works great. 

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