Forum Discussion

Brass Contributor

Nov 12, 2018

Focused Inbox keeps disappearing

Hi - I gotten used to Focused Inbox and quite like it. However, it keeps disappearing on me. On first load in the morning, Outlook shows Focused Inbox. After processing the first morning's set ...

Ash365

Brass Contributor

Jun 28, 2019

Andrew van Renen

I would recommend checking which release version you are on, if on the Monthly release channel then please switch to Semi-Annual channel as its more stable. Monthly channel in my experience tends to be glitch sometimes and causes some occasional issues.

Another recommendation would be to re-install office and make sure its has the most up-to-date patches for the semi-annual channel.

mirthrock

Brass Contributor

Jun 28, 2019

Ash365 Thanks for the info. I know its not a real solutions, but I ended up wiping the computer and reinstalling everything. Seems to be fine now.

Ash365
Brass Contributor
Jul 01, 2019
mirthrock

okay, glad that worked out.
- CmbOsi
  Copper Contributor
  Aug 01, 2019
  Ash365 I'm having the same issue using:
  
  Outlook Version 1907 (Build 11901.20176 Click-to-Run)
  Monthly Channel
  (Current)
  
  Windows 10 Version 1803 (OS Build 17134.885)
  Checking for updates now and will let you all know..
  - CmbOsi
    Copper Contributor
    Feb 06, 2020
    CmbOsi The issue has resolved for me for the time being. No instant disappearing after a mailbox search. Has been stable for couple of weeks or so.
    
    I'm now on:
    
    Outlook Version 1912 (Build 12325.20344 Click-to-Run)
    Monthly Channel
    
    Windows 10 Version 1903 (OS Build 18362.592)