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Andrew van Renen's avatar
Andrew van Renen
Brass Contributor
Nov 12, 2018

Focused Inbox keeps disappearing

Hi - I gotten used to Focused Inbox and quite like it.  However, it keeps disappearing on me.   On first load in the morning, Outlook shows Focused Inbox.  After processing the first morning's set ...
JensRubaek's avatar
JensRubaek
Copper Contributor
May 03, 2019

i have not seen this problem for a long time. but this week it is start happening again, the Focused Inbox disappearing, a repair of the Office will bring back the function.

 

I am using version 16.0.11425.20242 (32 bit)

 

Any update ?

mirthrock's avatar
mirthrock
Brass Contributor
Jun 11, 2019

I am also having this exact same issue with Office 365.  I'm on Version 1905, Build 11629.20246 Click-to-Run Monthly Channel 64-bit.  I verified that it is enabled on OWA and works fine there.  Its so weird that it works in the Outlook Desktop client for a bit then just disappears with no way to re-enable it.  I also tried to fully uninstall and re-install to no avail.

  • Rnishat0786's avatar
    Rnishat0786
    Iron Contributor
    Jun 20, 2019

    mirthrock JensRubaek 

     

    A few users in Our organization reported the issue ,, the common thing that I noticed is that the users who are on Windows version 1905, build 11629.20xxx are facing the issue.

     

    To test I installed Office on a different PC with Windows version 1905 but a different build and the issue was fixed..

     

    So the issue is not with Outlook the issue is with windows version 1905, build 11629.20xxx...

    as the same version and build of office 365 is working on a different version/build of Windows.

     

    Thanks

    Robin Nishad

    Sr Consultant

    • mirthrock's avatar
      mirthrock
      Brass Contributor
      Jun 20, 2019

      Rnishat0786

       

      Thanks for this info.  Robin, can you clarify a little bit.  I think the latest version of Windows is 1903, not 1905.  The latest Office version is 1905 though.

      • Rnishat0786's avatar
        Rnishat0786
        Iron Contributor
        Jun 27, 2019

        mirthrock 

         

        I have seen this issue on Windows 10 versions 180xx and 190xx so it is pretty hard to check however the latest one was 190xx.. as to narrow down the issue I installed the same version of office on a different version of Windows 10 and focused inbox is working fine on that one...

         

        Thanks

         

        Robin Nishad

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