Forum Discussion

Andrew van Renen

Brass Contributor

Nov 12, 2018

Focused Inbox keeps disappearing

Hi - I gotten used to Focused Inbox and quite like it. However, it keeps disappearing on me. On first load in the morning, Outlook shows Focused Inbox. After processing the first morning's set ...

carrieharnish1999

Copper Contributor

Apr 03, 2019

Andrew van Renen - this problem just started happening for me over the last couple of weeks. Did you ever find a solution?

Copper Contributor

May 03, 2019

i have not seen this problem for a long time. but this week it is start happening again, the Focused Inbox disappearing, a repair of the Office will bring back the function.

I am using version 16.0.11425.20242 (32 bit)

Any update ?

mirthrock
Brass Contributor
Jun 11, 2019
I am also having this exact same issue with Office 365. I'm on Version 1905, Build 11629.20246 Click-to-Run Monthly Channel 64-bit. I verified that it is enabled on OWA and works fine there. Its so weird that it works in the Outlook Desktop client for a bit then just disappears with no way to re-enable it. I also tried to fully uninstall and re-install to no avail.
- Rnishat0786
  Iron Contributor
  Jun 20, 2019
  mirthrock JensRubaek
  
  A few users in Our organization reported the issue ,, the common thing that I noticed is that the users who are on Windows version 1905, build 11629.20xxx are facing the issue.
  
  To test I installed Office on a different PC with Windows version 1905 but a different build and the issue was fixed..
  
  So the issue is not with Outlook the issue is with windows version 1905, build 11629.20xxx...
  as the same version and build of office 365 is working on a different version/build of Windows.
  
  Thanks
  Robin Nishad
  Sr Consultant
  - mirthrock
    Brass Contributor
    Jun 20, 2019
    Rnishat0786
    
    Thanks for this info. Robin, can you clarify a little bit. I think the latest version of Windows is 1903, not 1905. The latest Office version is 1905 though.

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