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Andrew van Renen's avatar
Andrew van Renen
Brass Contributor
Nov 11, 2018

Focused Inbox keeps disappearing

Hi - I gotten used to Focused Inbox and quite like it.  However, it keeps disappearing on me.   On first load in the morning, Outlook shows Focused Inbox.  After processing the first morning's set ...
deast's avatar
deast
Copper Contributor
Jan 27, 2020

DPugh1000  I spoke too soon!  As of 2 days ago, focused inbox is broken again in the same exact way it was before.  I guess it was a recent update that broke it.  Still works fine on my mobile outlook though.  My last fix lasted for a couple of months.  I'll  attempt to repeat the process I used before and see if it works twice in a row.... 

deast's avatar
deast
Copper Contributor
Feb 11, 2020

deast I ran thru my homemade fix for this again and it worked a second time.  I deleted my windows mail profile in control panel, backed up my OST files and deleted those too, then uninstalled/reinstalled Office365 from the cloud.  Focused inbox is working again for now.  Last time i ran thru this,  Focused inbox was solid for a couple of months.  We'll see if it holds true for this re-installation.   

  • Marastar's avatar
    Marastar
    Copper Contributor
    Feb 12, 2020

    DPugh1000 Same. I do not use Acrobat to send emails.

  • deast's avatar
    deast
    Copper Contributor
    Feb 11, 2020
    Nope no Acrobat Pro here either, although I do enable plugins for quite a few other apps.
  • DPugh1000's avatar
    DPugh1000
    Copper Contributor
    Feb 11, 2020

    arickard6 I can't speak for @deast, but I have this problem and do not use Acrobat to send emails.

  • arickard6's avatar
    arickard6
    Copper Contributor
    Feb 11, 2020

    deast , I have an end-user with this same problem.

     

    I'm able to do a full uninstall using the Office Uninstall Tool and the problem is fixed for a month or so, but always returns.

     

    In its most recent return, the end user shared some information with me.

     

    She is using Adobe Acrobat Pro to send email using its built-in email icon.  She advised that when the focused inbox breaks, so does her ability to send email using this icon as well as her access to her "full access permissions" mailboxes.

     

    I opened a ticket with Microsoft Gold Support but their solution was to do the uninstall/re-install after a PowerShell command, but it returned just like the last times.

     

    My question to you, do you also use Adobe Acrobat Pro to send email using the built-in email icon?

     

    (P.S., I'm currently updating her Office 365 to the monthly release version and her Windows 10 to 1903 as we speak)