Forum Discussion
failure to block a message
Re: microsoft office professional plus 2016. I receive email from a sender who is NOT in my safe list. I tag it to be blocked and moved to my junk folder (which is empty) and it returns immediately from junk to inbox. the same thing happens if I drag and drop the mail to junk. FYI, if I drag and drop it to my trash folder it stays there. what do I need to do to make the automatic or manual move to junk work. thanks for any help that can be provided.
Hi dickstein,
I am an independent advisor responding to this inquiry. It has been several weeks now, and no response. So I started investigating it again today.
I find this behavior really bizarre. I completed a thorough search of my resources and found nothing. However, you may also have a rule or add the sender's domain address (@domainname.com) to a safe list which will override the blocked sender. If this is not the case, I recommend contacting Microsoft Support and letting a product engineer help you. Please post the resolution to assist others who may encounter this abnormal activity. I am really curious too.
Steps to contacting Microsoft Support.
/Teresa
