Forum Discussion
Emails containing links
When you reset a password a link is sent to you to verify it is you. I don't receive those emails. The sender confirms that they have been sent and received by my email address but it does not show in my inbox or junk folder. I have gone through all of the suggestions on microsoft community but nothing has resolved this. What is wrong?
2 Replies
Is this an Outlook.com mailbox?
Verify with the sender that SPF and DKIM is being used and that DMARC aligns as well or the message is very likely to be dropped. DKIM signing is often overlooked when automated systems are sending password reset emails.
If no one picks up this question here, you might be better served by posting this question in the Outlook Q&A Forum:
https://learn.microsoft.com/en-us/answers/tags/778/office-outlook
This presents your question to a much larger audience and gets you access to the Outlook Subject Matter Support Specialist who monitor that forum.
