Forum Discussion
emails are disapperaing from outlook 365 for business accout immediately after being recieved
HI I am having a trouble with emails coming in and immediately disappearing from Outlook. I have check in all folders and also on the Outlook on web but am unable to find the email. This issue has a...
Some of the mails were going into quarantine but now it is fine. The other problem now is that the reciepents are not getting the email. it shows in their mail box and then disappears
Hi ashishsaluja,
I would recommend:
- generating an extended message trace in the Exchange admin center. Please note that the export can take a while.
- creating a Microsoft 365 support ticket. They will certainly ask for this extended message trace.
Thank you. Ran the extended trace already. Message trace simply shows email(s) sent and received successfully. And that is what I see too, that I received the emails. But they just vanish, and the message trace doesn't have any record of the deletion or moving of the emails.
Hi LeeCoIT,
This is very strange and concerning. I recommend raising a Microsoft 365 support ticket. Please keep us posted regarding the resolution.
